Privacy Policy

Use Of This Site

You will be asked to provide certain information such as your name, contact details and possibly credit card or other payment details. We will use this data to fulfill our agreement with you.

In addition, we may gather other information about your use of the website, including by the use of cookies.

We may use information that you provide or that is obtained by us:

(a) to register you with our website and to manage any account you hold with us.

(b) to administer our website services.

(c) to give to companies and organisations whose products we provide to you, e.g. product services, ratings, warranties and reviews

(d) to fulfill our agreement with you and to process your order and obtain payment.

(e) to analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us:

(i) to provide you with a personalized browsing experience when using the website 

(ii) to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme.

(f) we may use your information to make decisions about you using computerized technology, for example automatically selecting products and/or services which we think will interest you from the information we have.

(g) Where you have agreed that we may do so, we may keep you informed of products and services 

(including products and services of other companies and organisations and including special offers, discounts, offers, competitions, warranties, insurance and so on) which we consider may be of interest to you by any of the following methods:

(i) Email

(ii) Telephone

(iii) SMS text messages and other electronic messages such as picture messaging

(iv) Post

 

If you do not wish to receive information of products and services which may be of interest to you from us, you can select the opt-out option when you submit your details or you can unsubscribe at any time by clicking here.

We may engage third party payment providers to administer and process your payment card details in order to complete any purchase that you make through the website.

We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process your information on our behalf.

 

Product Reviews

After receiving your product for about 14 days, we will send you an email inviting you to check and evaluate the product you purchased. In addition, we sometimes ask if you want to answer questions about products submitted by your other customers.

After you submit a notification, it usually takes 72 hours to complete the review, and if you follow our editorial guidelines, the question or answer will be displayed on the site.

You will not be able to edit/delete your comment after submission.

If you need more information about this service, or if you want to get your feedback, please contact customer service

We may, at our discretion, accept or reject any product reviews that may be submitted to us, and modify these amendments in accordance with the length and/or content that we deem appropriate. All survey submissions are based on the fact that Heron may use the review in any form and for any purpose (as it sees fit) and for marketing or promotional purposes.

Protecting Information

We offer secure webpages to collect some types of user information and we store certain types of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored on our systems.

While no computer system is entirely secure, we believe that the steps implemented by our site reduce the possibility of security issues to levels that correspond to the type of data involved.